Refund policy

Returns

As all products are made to order, we do not accept returns.

Refunds

Refunds are only eligible in cases where the item is confirmed to be damaged, upon delivery. All refund requests are subject to review and verification. Once approved, refunds will be issued to the original method of payment.

Refunds will not be granted for:

  • Incorrect size, personalization, or order details entered by the customer

  • Incorrect, incomplete, or outdated shipping information

  • Failure to collect or accept delivery of your order.

  • Delays caused by courier services or address inaccuracies

Our team is available to assist before purchase to ensure your order details are accurate.

Damages & Issues

We kindly ask that you inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, please contact us within 48 hours and include photos of the issue. This allows us to assess the situation promptly and determine the appropriate resolution.

Exceptions / Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • Personalized or made-to-order products

  • Digital downloads, gift cards, and sale items

  • Personal care items

If you are unsure whether your item qualifies, please contact us prior to purchase.

Exchanges

We do not offer exchanges.
Because each item is produced specifically for you, we are unable to change sizes, colors, or design selections once an order is placed.

European Union 14-Day Cooling-Off Period

All products offered in our store are made to order. Under EU consumer protection law, customized and made-to-order items are exempt from the 14-day right of withdrawal.
Therefore, these items cannot be returned or refunded unless they arrive damaged or incorrect.

Please notify us within 48 hours of delivery if you experience an issue.

Order Accuracy & Customer Responsibility

To ensure a smooth order process, please review your size selection, personalization details, and shipping information carefully before completing your purchase. We are not responsible for delays, delivery issues, or order problems resulting from inaccurate or incomplete information provided during checkout.